At MTS, we strive to provide a safe, reliable, and positive customer experience. We welcome your feedback regarding your experiences with our service through the form below, or by calling Customer Service (619) 557-4555 on weekdays from 8am-5pm; voicemail available after business hours.
If your concern/question requires a more immediate response, or for Lost and Found inquiries, we encourage you to contact our MTS Information and Trip Planning Office at (619) 233-3004. This office is open 5:30 a.m. to 8:30 p.m. Monday through Friday and 7:00 a.m. to 7:00 p.m. on the weekends.
Once received, your case will be assigned to the appropriate department for investigation within one to two business days. Once assigned, investigations are completed using a variety of tools including GPS vehicle tracking, on board video surveillance, and/or follow-up with the operator involved in the incident. Investigations can take up to ten business days. If you requested a follow-up call/email, Customer Service will contact you at the conclusion of the investigation. Please ensure you provide accurate date/time/vehicle information for your incident to ensure a timely investigation can take place.
*Please be sure to provide a valid email address when submitting your comments. MTS Customer Service may need to follow up to confirm details. Thank you.